How CPP got students back on track after COVID-19 (Diverse: Issues in Higher Education)

Jessica Wagoner, senior associate vice president of enrollment management and services, and Cecilia Santiago-Gonzalez, assistant vice president of strategic initiatives for student success, recall the impact of COVID-19 on enrollment and retention, utilizing Billy Chat (an artificial intelligence texting robot) to better understand slow re-enrollment for spring semester, and using those insights to create effective ways to assist students.

This article was originally published by Diverse: Issues in Higher Education on October 12, 2022.