Using “De-Escalation Listening”

Wednesday, Sep. 14 / 10 to 11:30 a.m. / Zoom

Join your CSU colleagues for this session focused on employing “de-escalation listening,” a type of active listening that creates space for collaboration and problem-solving. Participants will explore the differences between healthy and unhealthy conflict and have the chance to work in small groups to learn real-life de-escalation listening strategies. Register via CPP Learning.