How the pandemic changed higher education in California

Billy Chat gets major billing in this story on how CSU campuses are using AI bots to help students. Billy Chat’s friendly encouragement and quick response to questions has helped build relationships with students. Students Katie Tran and Schneider Godfrey are quoted along with Cecilia Santiago-González, assistant vice president for strategic initiatives for student success, and communications specialist Zoe Lance, who manages Billy Chat.

This article was originally published by EdSource on March 17, 2021.