Blackbaud Data Breach


Cal Poly Pomona recently received a notice from third-party technology provider Blackbaud informing the university that between February and May 2020 hackers breached its network and unsuccessfully attempted to install ransomware to lock customers out of their data and servers. Blackbaud provides constituent relationship management software to Cal Poly Pomona and nonprofits, universities, and schools across the world to support their fundraising and community engagement efforts. Blackbaud’s breach was not specific to Cal Poly Pomona, but included other CSU campuses, and other universities and non-profit organizations. A description of the security incident on Blackbaud’s website is here.

What this means for you:

  • The hackers unsuccessfully attempted to install ransomware.
  • The University does not store or keep credit card data or bank account information.
  • Information stored for Cal Poly Pomona in the Blackbaud environment includes contact information (name, address, etc.) and philanthropic and engagement activity with the University.

What is being done:

  • The CSU system is in discussion with Blackbaud to better understand their timeline for notification, what data was potentially exposed, and what improvements they are making to their security protocols to ensure this does not happen again.
  • Cal Poly Pomona has been working with the CSU Chancellor’s Office to gather information to determine all details of this security incident and Blackbaud’s proposed remediation plans.

Cal Poly Pomona is committed to ensuring that the personal data and privacy of those within the campus community are protected.  We will provide additional information regarding this incident as it becomes available.

While we do not believe that sensitive data was exposed, for those concerned about identity theft:

  • It is recommended that you regularly review account statements and periodically obtaining a credit report from one or more of the national credit reporting companies.
  • Everyone may obtain a free copy of their credit report once every 12 months by either visiting annualcreditreport.com, calling toll free at 1-877-322-8228, or by completing an Annual Credit Report Request Form. Checking your credit report does not impact your credit score.

We deeply regret any inconvenience this incident has caused and want you to know that we value our relationship with you. Should you have questions or concerns about this matter, please email support@cpp.edu or phone 909-869-4997.