Annual Help Desk Survey

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I&IT’s annual customer survey assessment
shows a 90 percent satisfaction rate for the Help Desk from survey
respondents. The Help Desk responded to more than 30,000 service
requests in last fiscal year. The new assessment also details
the number and types of calls. To read more, go to
www.cpp.edu/~iit. For the full assessment, complete with figures, graphs and action items, go to

www.cpp.edu/~iit/assessment.shtml.