In his book "Reflections on Quality," author Phillip Crosby notes that "if anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow." Nowhere is that more true than in higher education, where the learning styles of students are remarkably different than that of previous generations. What that means for the future of Cal Poly Pomona was the focus of a unique symposium involving more than 100 faculty, staff and students on April 22.