Over the past few days, a couple of information technology issues have significantly impacted university operations. I want to take a few moments to bring you up to date on those problems as well as how they are being addressed.
First, the beginning of the drop/add period for the summer quarter created an unprecedented load on the BroncoDirect system. As a result, we discovered the need for some tuning and reconfiguration of the system to maintain the performance that users need and expect. We have made some changes and software upgrades, and as of Wednesday morning, June 23, performance appears to be back to normal. However, we continue to analyze the root causes of the problem so that we can attempt to avoid comparable issues in the future.
In an unrelated incident, a malfunction in one piece of equipment on Tuesday, June 22, triggered a problem that brought most campus network traffic to a halt. Within a couple of hours, the equipment was reset and service restored. Technicians are analyzing the incident and are looking at possible configuration changes that would prevent a similar problem.
All Instructional & Information Technology staff members are committed to providing the best possible service to the campus. At times, problems will occur. But rest assured that we will work tirelessly to resolve them as quickly as possible. We apologize for the inconvenience and frustration that we know you face during these times.