Staff Development & Training will hold another session of the Staff Development Academy on Nov. 4-6. During this centrally funded three-day intensive training program designed specifically for Cal Poly Pomona staff, participants will discuss topics such as effective communication, business communication the ?write? way, achieving excellence in customer service, time management and team work. The academy is limited to 35 participants. For more information or to register, contact Sharon Reiter, director of Risk Management Services, Staff Development & Training, at (909) 869-4846 or by e-mail at firstname.lastname@example.org.