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| Students jam Room 104, Building 9 to take advantage of in-person Supplemental Late Registration. Nearly 40 faculty and staff members assisted thousands of students in adding and dropping classes. |
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| Cal Poly Pomona students check computers for open classes during Supplemental Late Registration. |
In response to the various challenges students have had in completing their registration via the Voice Response (VR) system, the university offered students in-person registration the first two weeks of Fall Quarter.
?As far back as November we?ve been tracking some of the errors and problems with the VR system. In anticipation of more problems, we decided we wanted to be more student centered and pro-active in our approach,? said Debbie Jackley, coordinator of Marketing and Health Services Relations. Jackley helped to coordinate the in-person registration.
Nearly 40 faculty and staff members assisted thousands of students in adding and dropping classes. Each volunteer completed a half-day crash course on the Banner system and then, from Sept. 13 through Sept. 26, took turns manning 20 registration computer terminals.
?We sure appreciate the efforts going into this project because (the system crashing) is something that?s happened at the busiest possible time of the year for all staff involved. To take additional time away from their regular jobs just really goes beyond their call of duty,? said Jackley.
To resolve the current challenges with the existing VR system, the university has invested in a new voice response system that is expected to be fully operational for Winter Quarter 2003 pre-registration. In addition, the campus is escalating other projects, including the delivery of web registration within the next two years.